Privacy Policy

Introduction

Velvet Orchard ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website, including booking requests
• Contact us via email
• Subscribe to communications from us
• Visit our establishment and provide information for service purposes

The types of personal information we may collect include:

• Name
• Email address
• Service preferences
• Any additional information you choose to provide

How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your appointment bookings
• To communicate with you regarding your appointments and our services
• To improve our website and services
• To respond to your inquiries and provide customer support
• To send you relevant information about our services, with your consent

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property, and that of our users

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For more information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Children's Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: 142 Maple Street, Toronto, ON M5V 2K7, Canada